Privacy Policy

Last updated:

1. Introduction

This Privacy Policy explains how Zoizoiherb (“we”, “us”, or “our”) collects and uses personal data when you visit our website or contact us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related UK privacy legislation.

Our website provides free educational meal-planning tools. We do not sell personal data and we do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

2. Data Controller

The data controller responsible for your personal data is Zoizoiherb, 9 All Saints' Rd, Clifton, Bristol BS8 2JG, United Kingdom. Email: community@zoizoiherb.pro. Phone: +44 117 970 6616.

3. Data We Collect

We may collect the following categories of personal data:

  • Contact information you provide via the contact form (name, email address, message content)
  • Technical data such as IP address, browser type, device information, and usage patterns collected via cookies
  • Preference data you enter into the meal planning tool (stored locally in your browser)

4. Legal Basis for Processing

We process your data on the following legal grounds under GDPR Article 6:

  • Legitimate interest — to operate and improve the website
  • Consent — for non-essential cookies and marketing communications
  • Contractual necessity — to respond to enquiries submitted via the contact form

5. Purposes of Processing

Your data is used for the following purposes:

  • Responding to contact form enquiries
  • Improving the website's usability and performance through analytics
  • Providing a functional meal planning experience
  • Complying with legal obligations

6. Data Retention

Contact form submissions are retained for up to 12 months from the date of receipt. Analytics data is retained in aggregated form for up to 26 months. You may request deletion at any time by contacting us.

7. Sharing Your Data and Processors

We do not sell or rent your personal data to third parties. We may share data with trusted service providers (“processors”) who process data on our instructions only, including:

  • Website hosting and infrastructure providers
  • Content delivery networks used to load fonts and icons (for example, Google Fonts and Font Awesome via CDN providers)
  • Analytics service providers, only where you have given consent under our Cookie Policy
  • Law enforcement, regulators, courts, or professional advisers where required by applicable law

We require processors to protect your data through appropriate contractual safeguards and security measures.

8. International Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant supervisory authority.

9. Your Rights

Under the UK GDPR and EU GDPR, you have the following rights:

  • Access — request a copy of the personal data we hold about you
  • Rectification — request correction of inaccurate or incomplete data
  • Erasure — request deletion of your data where there is no compelling reason for its continued processing
  • Restriction — request that we restrict processing of your data
  • Portability — request a structured, machine-readable copy of data you provided to us
  • Objection — object to processing based on legitimate interests
  • Withdrawal of consent — withdraw consent for any processing based on consent, at any time

To exercise any right, contact us at community@zoizoiherb.pro. We will respond within one calendar month, which may be extended by a further two months where requests are complex; we will inform you if an extension applies. You are not required to pay a fee unless your request is manifestly unfounded or excessive.

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

10. Children

Our website is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have received data relating to a child, please contact us and we will delete it promptly.

11. Marketing Communications

We do not send marketing emails unless you have explicitly opted in. If you contact us via the contact form, we use your details only to respond to your enquiry unless you separately agree to receive updates.

12. Cookies and Similar Technologies

We use cookies to support website functionality, analyse usage, and deliver relevant content. See our Cookie Policy for full details.

13. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure, including HTTPS encryption and access controls.

14. Complaints

If you believe we have not handled your data in accordance with applicable law, please contact us first so we can try to resolve your concern. You also have the right to lodge a complaint with the ICO:

  • Website: ico.org.uk/make-a-complaint
  • Telephone: 0303 123 1113
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom

15. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Where changes are material, we will take reasonable steps to draw your attention to the update, for example by updating this page before the changes take effect.